At Veritas Wine Shop, we’re committed to making your fine wine experience as seamless as possible. Below you’ll find answers to our most commonly asked questions about our premium wines, global delivery service, and shopping experience.

About Our Products

What types of wine do you specialize in?
We specialize in premium champagnes and fine wines from renowned regions including France, Italy, Portugal, and beyond. Our selection features prestigious houses like Dom Pérignon, Bollinger, and Graham’s, as well as exceptional vintages from boutique producers.
How do you ensure wine quality during shipping?
Every bottle is carefully packaged with temperature-controlled materials in our climate-conscious packaging. For express shipments, we use specialized wine shipping boxes that protect against temperature fluctuations and physical shocks during transit.
Do you offer rare or vintage wines?
Yes, our historic York cellar includes carefully curated rare vintages and limited-production wines. For specific requests, please contact our team at [email protected].

Shipping & Delivery

What are your shipping options?
We offer two premium shipping services:
Premium Express: £12.95 via DHL/FedEx (10-15 business days after processing)
Complimentary Standard: Free for orders over £50 via EMS (15-25 business days)
Which countries do you ship to?
We deliver worldwide except certain Asian and remote regions. During checkout, our system will automatically confirm if we can ship to your location.
How are orders processed?
Our York-based team carefully prepares all orders within 1-2 business days. You’ll receive tracking information as soon as your wines begin their journey to you.
Can I track my order?
Absolutely. We provide real-time tracking from dispatch to delivery. You’ll receive updates via email at each stage of your wine’s journey.

Payments & Accounts

What payment methods do you accept?
We accept all major payment options: Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Your security is paramount. We use industry-standard encryption for all transactions and never store complete payment details on our servers.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and receive exclusive offers from our cellar.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. Wines must be unopened and in their original condition. Please contact us at [email protected] to initiate a return.
What if my wine arrives damaged?
In the rare event of damage during transit, please contact us immediately with photos of the packaging and bottles. We’ll arrange for replacement or refund as appropriate.
Can I exchange a wine for a different vintage?
Exchanges are handled on a case-by-case basis depending on availability. Please contact our wine specialists who will be pleased to assist you.

Additional Services

Do you offer gift wrapping or notes?
Yes, we provide elegant gift wrapping and can include personalized notes with your shipment. These options are available during checkout.
Can you help select wines for special occasions?
Our wine specialists would be delighted to curate a selection for your event. Email us with details about your occasion, preferences, and budget.
Do you offer corporate gifting services?
Indeed. We regularly prepare premium corporate gifts and client appreciation packages. Contact us for volume pricing and custom options.

Have additional questions? Our knowledgeable team at Veritas Wine Shop is always happy to assist. Reach us at [email protected] or visit our York cellar at 89 Walmgate.