Term and Conditions

Welcome to Veritas Wine Shop, where our passion for exceptional champagnes and premium wines meets our commitment to exemplary service. These Terms govern your use of our website and purchases. By accessing wineveritasshop.com, you agree to these conditions.

1. Our Commitment

Veritas Wine Shop curates luxury champagnes (Dom Pérignon, Armand de Brignac, Bollinger) and premium wines from renowned regions (France, Italy, Portugal’s Port houses). We serve discerning collectors and enthusiasts who value provenance and quality.

2. User Responsibilities

2.1 Account Integrity

When creating an account, you must provide accurate details and safeguard login credentials. You are responsible for all activities under your account.

2.2 Legal Compliance

You confirm that:

• You are of legal drinking age in your jurisdiction
• Alcohol delivery is permitted to your location
• Purchases are for personal consumption only

3. Product Information

3.1 Champagne & Wine Descriptions

We provide detailed tasting notes, vintage information, and producer histories. While we ensure accuracy, slight variations may occur due to the nature of winemaking.

3.2 Limited Availability

Rare vintages (e.g., Henri Giraud, Graham’s Port) may have limited stock. Items in your cart aren’t reserved until payment completes.

3.3 Storage Conditions

Our York cellars maintain optimal conditions. For temperature-sensitive deliveries, we recommend expedited shipping at checkout.

4. Ordering Process

4.1 Purchase Agreement

Placing an order constitutes an offer to purchase. We confirm acceptance by sending a dispatch notice within 1-2 business days.

4.2 Payment Terms

We accept:

• Visa/MasterCard/JCB (processed securely via encrypted payment gateway)
• PayPal

Your card will be charged upon order confirmation. For high-value orders (£500+), we may request additional verification.

4.3 Pricing Accuracy

While we verify all prices, if an error is discovered, we will contact you before processing. VAT is included where applicable.

5. Shipping Policy

5.1 Delivery Options

Service	Cost	Carrier	Timescale
Standard	£12.95	DHL/FedEx	10-15 business days after dispatch
Free Shipping	Orders £50+	EMS	15-25 business days after dispatch

5.2 Geographic Restrictions

We cannot ship to certain Asian regions or remote locations due to customs restrictions. Contact [email protected] for clarification.

5.3 Receiving Deliveries

Someone aged 18+ must sign for deliveries. We recommend being present to inspect packaging upon arrival.

6. Returns & Refunds

6.1 Return Eligibility

We accept returns of unopened bottles in original condition within 15 days of delivery. The return process requires:

1. Email request within 15 days with order number
2. RMA authorization from our team
3. Return shipment to our York cellars with original packaging

6.2 Non-Returnable Items

For quality and legal reasons, we cannot accept returns of:

• Opened or partially consumed bottles
• Temperature-compromised vintages
• Private client service purchases

6.3 Refund Processing

Refunds are issued to the original payment method within 5-7 business days after we receive and inspect returns. Original shipping costs are non-refundable unless the return results from our error.

7. Intellectual Property

All content on wineveritasshop.com, including tasting notes, photography, and brand descriptions, is the property of Veritas Wine Shop or our partners. Unauthorized use of our champagne house imagery or proprietary content is prohibited.

8. Liability Limitations

8.1 Product Nature

As alcoholic products are subject to natural variation, we cannot guarantee specific tasting experiences beyond our published descriptions.

8.2 Force Majeure

We are not liable for delays caused by events beyond our control, including customs delays, extreme weather affecting shipments, or global supply chain disruptions.

8.3 Consumer Rights

These terms do not affect your statutory rights under UK consumer protection laws.

9. Dispute Resolution

Any disputes shall first be addressed through our Customer Service team at [email protected]. If unresolved, disputes will be settled under English law at courts in York, UK.

10. Policy Updates

We may revise these Terms periodically. Continued use of our services after changes constitutes acceptance. Significant modifications will be communicated to registered users.